Dutch-Speaking Support Specialist - Lisbon (Onsite)

RDN Cons; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

RDN Cons in Lisbon is seeking a Dutch-speaking Customer Support agent to join an international team. You will assist customers via phone, email and chat, help with account setup and product usage, and resolve basic technical questions to ensure a smooth experience.

The role requires fluent Dutch and good English for internal communication, comfort with digital tools, and a customer-focused mindset. Shifts are rotational, including evenings and weekends, with onsite work in Lisbon.

Qualifications

• Fluent Dutch, both spoken and written.
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Strong communication and a customer-oriented attitude.
• Willingness to work rotational shifts, including evenings and weekends.
• Availability to work onsite in Lisbon.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general enquiries.
• Resolve basic technical and account-related issues for customers.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide appropriate solutions.
• Share customer feedback with relevant teams to improve service.
• Provide a professional and positive customer experience.

Skills

Dutch language

English language

Customer service

Communication skills

Digital tools

Independent work

Education

High school diploma

Tools

CRM software

Job description

RDN Cons in Lisbon is seeking a Dutch-speaking Customer Support agent to join an international team. You will assist customers via phone, email and chat, help with account setup and product usage, and resolve basic technical questions to ensure a smooth experience.

The role requires fluent Dutch and good English for internal communication, comfort with digital tools, and a customer-focused mindset. Shifts are rotational, including evenings and weekends, with onsite work in Lisbon.