Dutch-Speaking Customer Service Pro – Lisbon (On-site)

Bcrecruitment; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Resumo da oferta

Bcrecruitment in Lisbon, Portugal, is hiring a Customer Service Representative to support customers and brokers for a major insurance company. You will handle Dutch-speaking inquiries by phone and email, delivering clear, professional answers and building trust with customers.

The role requires native or near-native Dutch (C2) and fluent English (B2+), experience in customer service, and the ability to work rotating shifts.

Qualificações

• Native or near-native Dutch (C2) and fluent English (B2+).
• Customer-service experience, ideally by phone and email.
• Friendly, professional and calm under pressure.
• Excellent communication and active-listening skills.
• Available for rotating shifts.

Responsabilidades

• Handle incoming customer contacts in Dutch by phone and email
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

Conhecimentos

Dutch language (C2)

English language (B2+)

Customer service

Active listening

Communication skills

Calm under pressure

Rotating shifts

Descrição da oferta de emprego

Bcrecruitment in Lisbon, Portugal, is hiring a Customer Service Representative to support customers and brokers for a major insurance company. You will handle Dutch-speaking inquiries by phone and email, delivering clear, professional answers and building trust with customers.

The role requires native or near-native Dutch (C2) and fluent English (B2+), experience in customer service, and the ability to work rotating shifts.