Dutch Customer Support Specialist - Trust & Safety, Lisbon

Besthire; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Besthire is hiring a Dutch-speaking Content Moderator to join our on-site team in Lisbon, Portugal. You will review user-generated content and support customers via phone, email, and chat, while maintaining accurate records of all interactions.

No prior experience is required as comprehensive training is provided, with ongoing coaching and career progression opportunities. The role emphasizes clear Dutch communication and comfortable use of English in daily operations, with exposure to sensitive

Qualificações

• Dutch language is required for daily use.
• No prior experience is necessary as full training is provided.
• Experience in customer service is a plus but not essential.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Review user-generated content to ensure it complies with guidelines.
• Escalate complex cases to the appropriate team when needed.
• Keep accurate records of each interaction for reporting.

Conhecimentos

Dutch

Content moderation

Customer service

English

Descrição da oferta de emprego

Join a Tech account in Lisbon, Portugal as a Dutch-speaking Content Moderator.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 03/Sep/26.

Content moderation, e-commerce platform.

Please note: this role involves reviewing user-generated content and may include exposure to sensitive or graphic material as part of standard content moderation duties.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escalates more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

Full training and career development support provided.