Dutch-Speaking Customer Operations Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking Customer Operations Specialist to support an international team. The role focuses on handling customer inquiries by phone and email, coordinating orders and shipments, and maintaining accurate records to ensure a smooth customer experience.

Ideal candidates are fluent in Dutch, detail-oriented, and professional with a customer-focused attitude. Legally authorised to work in Portugal and living in Lisbon are mandatory requirements.

Qualifications

• Fluent Dutch and good communication skills.
• Strong attention to detail and organisational abilities.
• Professional and customer-focused attitude.
• Ability to manage information accurately.
• Previous customer service or operations experience is an advantage.

Responsibilities

• Respond to customer enquiries by phone and email.
• Assist with order-related questions and shipment coordination.
• Help manage customer documentation and relevant information.
• Follow established procedures and maintain accurate records.
• Collaborate with colleagues to ensure a smooth customer experience.

Skills

Dutch language

Communication skills

Attention to detail

Organisational skills

Customer-focused

Job description

Dutch-Speaking Customer Operations Specialist — Lisbon, Portugal

Cross Border Talents is seeking a Dutch-speaking Customer Operations Specialist for an international customer support team in Lisbon.

This opportunity is suitable for someone who enjoys helping customers, organising information, and ensuring that requests are handled accurately and efficiently.

Your responsibilities

• Respond to customer enquiries by phone and email.
• Assist with order-related questions and shipment coordination.
• Help manage customer documentation and relevant information.
• Follow established procedures and maintain accurate records.
• Collaborate with colleagues to ensure a smooth customer experience.

Candidate profile

• Fluent Dutch and good communication skills.
• Strong attention to detail and organisational abilities.
• A professional and customer-focused attitude.
• Ability to manage information accurately.
• Previous customer service or operations experience is an advantage.

Mandatory requirements

• You must already be legally authorised to work in Portugal.
• You must currently live in Lisbon, Portugal.