Dutch Customer Ops Specialist — Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking Customer Operations Specialist to support an international team. The role focuses on handling customer inquiries by phone and email, coordinating orders and shipments, and maintaining accurate records to ensure a smooth customer experience.

Ideal candidates are fluent in Dutch, detail-oriented, and professional with a customer-focused attitude. Legally authorised to work in Portugal and living in Lisbon are mandatory requirements.

Qualifications

• Fluent Dutch and good communication skills.
• Strong attention to detail and organisational abilities.
• Professional and customer-focused attitude.
• Ability to manage information accurately.
• Previous customer service or operations experience is an advantage.

Responsibilities

• Respond to customer enquiries by phone and email.
• Assist with order-related questions and shipment coordination.
• Help manage customer documentation and relevant information.
• Follow established procedures and maintain accurate records.
• Collaborate with colleagues to ensure a smooth customer experience.

Skills

Dutch language

Communication skills

Attention to detail

Organisational skills

Customer-focused

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking Customer Operations Specialist to support an international team. The role focuses on handling customer inquiries by phone and email, coordinating orders and shipments, and maintaining accurate records to ensure a smooth customer experience.

Ideal candidates are fluent in Dutch, detail-oriented, and professional with a customer-focused attitude. Legally authorised to work in Portugal and living in Lisbon are mandatory requirements.