Dutch-Speaking Customer Care Expert – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Language proficiency bonus

Hybrid after 3 months

International work environment

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a multilingual Customer Service Agent fluent in Dutch and English. You will be the frontline contact for customers, answering questions, resolving issues, and ensuring a friendly, professional experience in both languages.

The role starts on-site for the first 3 months with a potential move to a hybrid setup afterwards. You’ll work in an international environment and have opportunities to grow your customer service career.

Qualifications

• Fluency in Dutch and English required.
• Experience in customer service is preferred.
• Lisbon resident or eligible to work in Portugal.

Responsibilities

• Serve as a point of contact for customers seeking assistance.
• Respond to customer questions and provide relevant information.
• Help resolve issues while maintaining a professional and friendly approach.
• Communicate effectively in both Dutch and English.
• Follow internal guidelines to ensure a consistent customer experience.

Skills

Dutch

English

Customer service

Multilingual

Job description

Location: Lisbon, Portugal
Work Arrangement: On-site for the first 3 months, with the possibility of moving to a hybrid model afterwards
Working Hours: Between 08:00 and 18:00

About the Opportunity

Are you fluent in Dutch and English and enjoy assisting people? We are looking for a multilingual professional to join a customer service team in Lisbon.

This role offers the chance to work in an international setting, develop your customer support skills, and build your experience in a customer-focused environment.

Your Responsibilities

• Serve as a point of contact for customers seeking assistance
• Respond to customer questions and provide relevant information
• Help resolve issues while maintaining a professional and friendly approach
• Communicate effectively in both Dutch and English
• Follow internal guidelines to ensure a consistent customer experience

Who We're Looking For

• Excellent command of Dutch
• Strong English communication skills
• Good interpersonal and communication abilities
• A helpful, patient, and solution-oriented mindset
• Current residence in Lisbon, Portugal
• Availability to work on-site during the initial period

What You Can Expect

• Performance-related bonus opportunities
• An additional bonus for language proficiency
• Potential hybrid working arrangements after 3 months
• Experience in an international work environment
• Opportunities to develop your customer service career

Important: This position is open to candidates already living in Lisbon. Relocation support is not available.