Customer Support Medewerker – Nederlands en Engels – Portugal

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonus

Language bonus

Hybrid transition

International environment

Professional development

Job summary

Cross Border Talents in Lisbon is seeking a Dutch and English-speaking Customer Support Agent to join our international team. This on-site role requires you to assist customers in Dutch and English, resolve issues, and maintain high-quality service in a multicultural environment.

The ideal candidate resides in Lisbon, speaks Dutch and English fluently, and is comfortable starting on-site with a potential move to hybrid after three months.

Qualifications

• Fluent in Dutch (written and spoken)
• Fluent in English
• Strong communication and interpersonal skills
• Customer-oriented attitude and problem-solving abilities
• Must reside in Lisbon, Portugal
• Availability to work on-site initially

Responsibilities

• Assist customers and respond to inquiries in Dutch and English
• Provide clear information and effective solutions to customer issues
• Ensure a professional and positive customer experience
• Communicate with customers in a helpful and customer-focused manner
• Follow established procedures and service quality standards

Skills

Dutch language

English language

Job description

Location: Lisbon, Portugal
Work Model: On-site initially, with a potential transition to hybrid after 3 months
Working Hours: Between 08:00 and 18:00

About the Role

We are seeking a Dutch and English-speaking Customer Support Agent to join an international team in Lisbon. This is an excellent opportunity for multilingual professionals who enjoy customer interaction, problem-solving, and delivering high-quality service in a multicultural environment.

Key Responsibilities

• Assist customers and respond to their enquiries in Dutch and English
• Provide clear information and effective solutions to customer issues
• Ensure a professional and positive customer experience
• Communicate with customers in a helpful and customer-focused manner
• Follow established procedures and service quality standards

Requirements

• Fluent Dutch, both written and spoken
• Fluent English
• Strong communication and interpersonal skills
• Customer-oriented attitude and problem-solving abilities
• Must currently reside in Lisbon, Portugal
• Availability to work on-site initially

What We Offer

• Performance-based bonus opportunities
• Additional language bonus
• Potential transition to a hybrid work model after the first 3 months
• Opportunity to work in an international and multicultural environment
• Professional development opportunities

Please Note:

Relocation assistance is not provided for this position.