Remote Dutch-Speaking Customer Care Specialist (E-commerce)

Cross Border Talents; Lisboa; Remote; EUR 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health insurance from the first day

Career growth opportunities

Extra payment for public holidays

Overtime pay on holidays and Sundays

Career development

Zusammenfassung

A leading customer service provider is seeking a Remote Dutch-Speaking Customer Care Specialist based in Portugal. Responsibilities include responding to customer inquiries, troubleshooting order issues, and providing product information. The ideal candidate is fluent in Dutch and proficient in English, with strong communication skills. This position offers a competitive salary, health insurance from day one, and opportunities for career growth within an international team.

Qualifikationen

• Fluent in Dutch (C1 level) and proficient in English (B2 level).
• Excellent communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• EU nationality or valid work permit for Portugal.

Aufgaben

• Respond to customer inquiries via phone and email.
• Assist with troubleshooting order-related issues.
• Provide detailed product and service information.
• Escalate complex cases to the appropriate department.

Kenntnisse

Fluent in Dutch (C1 level)

Proficient in English (B2 level)

Excellent communication skills

Problem-solving skills

Customer-focused mindset

Jobbeschreibung

Overview

Remote Dutch-Speaking Customer Care Specialist (E-commerce)

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist with troubleshooting order-related issues.
• Provide detailed product and service information.
• Escalate complex cases to the appropriate department.

Qualifications

• Fluent in Dutch (C1 level) and proficient in English (B2 level).
• Excellent communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• EU nationality or valid work permit for Portugal.
• Ready to start your next adventure in Portugal? Apply today!

On Offer

• - Fully remote position within Portugal
• Competitive Salary: Includes base salary, meal allowance, and holiday Christmas bonuses.
• Extra payment for working on public holidays and Sundays
• Career Growth: Opportunities for professional development within an international team.
• Health Insurance: Coverage from the first day of employment.

Work Schedule

40 hours per week, 8-hour shifts. Rotational shifts between Monday and Sunday, from 07:00 to 23:00.