Dutch-Speaking Customer Advisor

Ignite; Lisboa; Remote; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Remote setup: 100% remote flexibility

IT hardware package provided

Fully paid onboarding and training

Inclusive multicultural team

Career progression paths

Employee wellness initiatives

Job summary

Ignite is seeking a Dutch Customer Experience Specialist to represent a leading online payments and fintech innovator from a home-based role in Portugal. You will manage inbound inquiries related to secure digital transactions, account management, and wallet features, ensuring high standards of financial service and security.

The position is strictly remote within Portugal, with residency, NIF, NISS, and work authorization required.

Qualifications

• Language Mastery: Dutch C1/C2 and English B2.
• Legal residency in Portugal with NIF and NISS.
• Remote home-office setup with reliable broadband.
• Experience in client support, financial services, helpdesk or fintech is a plus.
• Strong active listening, empathy, multitasking, and organized problem-solving.

Responsibilities

• Handle multichannel client inquiries from Dutch account holders with secure solutions.
• Guide users through digital wallet features, transaction logs, and security settings.
• Document interactions and follow-ups in CRM accurately.
• Collaborate with regional support desks, risk ops, and back-office teams to resolve cases.
• Maintain exemplary brand stewardship and professional communication across touchpoints.

Skills

Multichannel Client Engagement

Technical Guidance & Support

CRM Documentation

Cross-Functional Collaboration

Job description

• Location: 100% Remote (Applicants must reside anywhere in Portugal)
• Language Requirements: Native/Fluent Dutch (C1/C2) & Professional English (B2)

Compensation & Financial Package (Salary Included)

• Base Salary: €1,100 gross per month.
• Attendance Bonus: €80 gross per month.
• Meal Allowance: €7.63 net per day worked (loaded onto a dedicated meal card).
• Work Schedule: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends completely off!).

About the Position

Are you passionate about digital finance and looking to represent a world-leading online payments and fintech innovator from the comfort of your home? We are actively seeking an articulate, highly motivated Dutch Customer Experience Specialist to act as the primary, trusted voice for our prestigious Dutch-speaking clientele, merchants, and account holders. In this critical role, you will expertly handle inbound inquiries regarding secure digital transactions, account management, online wallet features, and platform security—guaranteeing that every single touchpoint mirrors our uncompromising standards of elite financial service.

• Important Note: This is a strictly remote position based within Portugal. Candidates must already possess legal residency in the country along with valid work authorization, a local tax number NIF, and social security registration NISS.

Core Responsibilities & Daily Duties

• Multichannel Client Engagement: Gracefully manage incoming phone calls, emails, and live chat messages from Dutch account holders, providing tailored, secure solutions in real-time.
• Technical Guidance & Support: Assist users in navigating digital wallet features, transaction logs, security settings, and platform tools with absolute clarity.
• CRM Documentation & Data Integrity: Meticulously record, update, and manage all client interactions, case details, and follow-up actions within our corporate CRM architecture.
• Cross-Functional Collaboration: Partner closely with regional support desks, risk operations, and technical back-office departments to swiftly resolve escalated or intricate financial cases.
• Exemplary Brand Stewardship: Uphold the absolute highest benchmarks of professional courtesy, trust, and precision that define a legendary, top-tier global fintech leader.

Candidate Profile & Qualifications

• Language Mastery: Flawless C1/C2 command of Dutch (both written and spoken) paired with a solid B2 professional working proficiency in English.
• Legal Residency: Current physical residence in Portugal backed by valid local working rights, NIF, and NISS credentials.
• Remote Workspace: A distraction-free home office environment equipped with a high-speed, reliable broadband internet connection.
• Preferred Experience: A proven background in client support, financial services, helpdesk environments, or e-commerce (previous exposure to fintech is considered a strong plus).
• Soft & Technical Skills: Exceptional active listening capabilities, natural empathy, strong multi-tasking skills across digital platforms, and a meticulous, highly organized approach to problem-solving.

Working Conditions & Comprehensive Perks

• Remote Setup: 100% remote flexibility allowing you to work from any region across mainland Portugal or the islands.
• Company Equipment: Complete, professional IT hardware package provided directly to your doorstep (PC, headset, and necessary security tokens).
• Professional Growth & Culture: Benefit from a fully paid, comprehensive onboarding and training program, an inclusive multicultural team environment, continuous career progression paths, and employee wellness initiatives.