Dutch-Speaking Beauty Advisor

Divine Myths Studio; Vila Nova de Gaia; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance from day one

Structured onboarding and product培训

Job summary

Divine Myths Studio in Porto, Portugal, is seeking a Dutch-speaking Beauty Advisor to join an international customer service team. You will assist Dutch-speaking customers across phone, email, live chat, and social media, delivering product guidance and a high standard of service.

The role is full-time, on-site in Vila Nova de Gaia, with rotating shifts and a thorough training program. You should have native Dutch, English at B2 level, strong communication skills, and a passion for beauty and

Qualifications

• Native-level Dutch communication skills.
• English proficiency at B2 level or higher, both written and spoken.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong customer orientation and attention to detail.

Responsibilities

• Assist customers through phone, email, live chat, web forms, and social media.
• Provide accurate information and professional advice about beauty, skincare, and cosmetic products.
• Handle customer inquiries, complaints, and service requests efficiently.
• Support customers with online orders, deliveries, returns, and refunds.
• Recommend appropriate products and alternatives based on customer needs.
• Maintain accurate customer records and follow data protection procedures.
• Document and elevate sensitive customer concerns according to established procedures.
• Contribute to a positive customer experience through empathetic and solution-oriented communication.

Skills

Dutch (Native)

English (B2+)

Interpersonal skills

Problem solving

Customer orientation

Digital tools

Job description

We are recruiting a Dutch-Speaking Beauty Advisor to join an international customer service team in Porto, Portugal, supporting, one of the world's leading beauty companies.

This opportunity is ideal for someone passionate about beauty, skincare, cosmetics, and customer experience who enjoys helping customers find the right solutions.

You will support Dutch-speaking customers across multiple communication channels while providing professional product guidance and delivering a high standard of customer service.

Key Responsibilities

• Assist customers through phone, email, live chat, web forms, and social media.
• Provide accurate information and professional advice about beauty, skincare, and cosmetic products.
• Handle customer inquiries, complaints, and service requests efficiently.
• Support customers with online orders, deliveries, returns, and refunds.
• Recommend appropriate products and alternatives based on customer needs.
• Maintain accurate customer records and follow data protection procedures.
• Document and elevate sensitive customer concerns according to established procedures.
• Contribute to a positive customer experience through empathetic and solution-oriented communication.

Requirements

• Native-level Dutch communication skills.
• English proficiency at B2 level or higher, both written and spoken.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong customer orientation and attention to detail.
• Confidence using computers, digital communication tools, and customer service systems.
• Ability to work collaboratively in a multicultural environment.
• Availability to work rotating shifts, including weekends.

Nice to Have

• Previous experience in customer service or customer support.
• Experience or interest in the beauty, cosmetics, skincare, or luxury industries.
• Familiarity with digital platforms and social media communication.

Working Conditions

• Full-time position: 40 hours per week.
• Rotating shifts from Monday to Sunday, between 08:00 and 20:00.
• Eight working hours per day, plus a one-hour lunch break.
• On-site position in Vila Nova de Gaia, Porto.
• Portuguese employment contract.
• 22 days of annual leave in accordance with Portuguese legislation.

Compensation & Benefits

Monthly compensation package

Without company accommodation

• Base salary: €1,055 gross/month.
• Holiday and Christmas allowances: approximately €175.82/month combined.
• Meal allowance: €7 per working day (€154 for 22 working days).
• Total monthly package: approximately €1,384.82, including meal allowance and prorated allowances.

With company accommodation

• Base salary: €776 gross/month.
• Accommodation benefit-in-kind: €204/month.
• Holiday and Christmas allowances: approximately €129.32/month combined.
• Meal allowance: €7 per working day (€154 for 22 working days).
• Total monthly package value: approximately €1,263.32, including the non-cash accommodation benefit.

Additional benefits

• Health insurance from the first day of the employment contract.
• Holiday and Christmas allowances paid in monthly instalments.
• Structured onboarding and product training.
• Opportunity to work with an internationally recognized beauty brand.

All compensation figures are gross or package values as indicated and are subject to applicable conditions and deductions.

Training & Onboarding

Selected candidates will participate in a structured training program covering customer communication, product knowledge, digital tools, and service procedures.

Training compensation is provided subject to successful completion and the applicable training agreement. The employment contract is signed following successful training.

Equal Opportunity Statement

We welcome applications from qualified candidates regardless of gender, age, ethnicity, religion, disability, sexual orientation, or other characteristics protected by applicable law.