Dutch-Speaking Back Office Customer Support Agent

Boeva Tech; Barreiro; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly performance bonus

International team

Resumo da oferta

Boeva Tech in Portugal is seeking a Dutch-speaking Back Office Customer Support Agent to join a global automotive project. The role focuses on handling customer cases, processing back-office requests, and maintaining accurate records while delivering high-quality service across Europe.

Native Dutch (or C2) and English at B2+ are required. This is a full-time on-site position in Portugal with a base salary and performance bonuses, offering career growth in a modern, international environment.

Qualificações

• Back Office experience handling customer cases and data entry.
• Strong communicator with attention to detail.
• Experience supporting automotive/connected services is a plus.

Responsabilidades

• Manage customer cases from start to resolution.
• Process back-office requests accurately and efficiently.
• Support Connected Services and vehicle-related inquiries.

Conhecimentos

Back Office Support

Customer Service

Technical Support

Contact Centre

Descrição da oferta de emprego

Join the Future of Mobility | Dutch-Speaking Back Office Customer Support Agent | Lisbon, Portugal

Location: Lisbon, Portugal (Local candidates only)
Start Date: 28 September 2026

Project: Connected Services

Languages: Dutch (Native/C2) + English (B2+)

Employment Type: Full-time

Shape the Connected Driving Experience

Are you passionate about delivering outstanding customer support behind the scenes? Join an international team supporting Stellantis Connected Services, one of the world's leading automotive groups, and help customers enjoy seamless connected vehicle experiences across Europe.

This is an excellent opportunity for professionals who enjoy problem-solving, working with technology, and ensuring every customer case is handled with precision and care.

Compensation

• Base Salary: €1,400 gross/month (14 times)

• Performance Bonus: Up to €100 gross/month

What You'll Be Doing

As a Back Office Customer Support Agent, you'll play a key role in ensuring customers receive fast and efficient support without handling continuous inbound calls.

Your daily responsibilities will include:

• Managing customer cases from start to resolution

• Processing back-office requests accurately and efficiently

• Supporting Connected Services and vehicle-related enquiries

• Updating internal systems and maintaining accurate records

• Collaborating with internal teams to resolve customer issues

• Delivering excellent service while meeting quality and SLA targets

What We're Looking For

Native or C2 Dutch speaker
English level B2 or higher

Previous experience in:

• Back Office Support

• Customer Service

• Technical Support

• Contact Centre (advantage)

You’ll also bring:

• Excellent communication skills

• Strong attention to detail

• Problem-solving mindset

• Good computer skills

• Ability to work in a dynamic, fast-paced environment

• Customer-first attitude

Working Hours

• Monday to Saturday

• Rotating shifts

• Operating between 07:00 and 22:00

Why You’ll Love This Opportunity

Competitive salary with attractive monthly bonuses
Join a globally recognized automotive project
Gain valuable experience in Connected Vehicle Technology
Modern international work environment
Stable full-time position with career growth opportunities
Be part of the future of smart mobility and digital automotive services

Who Can Apply?

This opportunity is open to local candidates already based in Portugal.

Ready to Accelerate Your Career?

If you're a Dutch speaker looking for a stable career in an international environment where technology meets customer experience, we'd love to hear from you!