Back Office Customer Support Agent Flemish-speaking

Business Intelligence Sales Consultants; Lisboa; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus program

Global project

Modern office environment

Career growth opportunities

Resumo da oferta

Business Intelligence Sales Consultants in Lisbon is seeking a Back Office Customer Support Agent. You will handle customer cases from start to resolution, processing back-office requests and supporting Connected Services across Europe.

The role requires a native or C2 Flemish speaker with English at B2+ level and prior back-office or customer service experience. It offers a full-time, on-site position in Lisbon with competitive base pay and bonus potential.

Qualificações

• Fluent Flemish speaker (Native/C2)
• English level B2+
• Experience in Back Office / Customer Service
• Technical support or contact centre experience is a plus

Responsabilidades

• Manage customer cases from start to resolution
• Process back-office requests accurately and efficiently
• Support Connected Services and vehicle-related inquiries
• Update internal systems and maintain records
• Collaborate with internal teams to resolve issues
• Deliver high-quality service while meeting SLA targets

Conhecimentos

Flemish language

English language

Descrição da oferta de emprego

Join the Future of Mobility | Flemish - Speaking Back Office Customer Support Agent | Lisbon, Portugal

Location: Lisbon, Portugal (Local candidates only)

Start Date: 28 September 2026

Project: Connected Services

Languages: Flemish (Native/C2) + English (B2+)

Employment Type: Full-time

Shape the Connected Driving Experience

Are you passionate about delivering outstanding customer support behind the scenes? Join an international team supporting Stellantis Connected Services, one of the world's leading automotive groups, and help customers enjoy seamless connected vehicle experiences across Europe.

This is an excellent opportunity for professionals who enjoy problem-solving, working with technology, and ensuring every customer case is handled with precision and care.

Compensation

• Base Salary: €1,400 gross/month (14 times)
• Performance Bonus: Up to €100 gross/month

What You'll Be Doing

As a Back Office Customer Support Agent, you'll play a key role in ensuring customers receive fast and efficient support without handling continuous inbound calls.

Your daily responsibilities will include:

• Managing customer cases from start to resolution
• Processing back-office requests accurately and efficiently
• Supporting Connected Services and vehicle-related enquiries
• Updating internal systems and maintaining accurate records
• Collaborating with internal teams to resolve customer issues
• Delivering excellent service while meeting quality and SLA targets

What We're Looking For

Native or C2 Flemish speaker

English level B2 or higher

Previous experience in:

• Back Office Support
• Customer Service
• Technical Support
• Contact Centre (advantage)

You'll also bring:

• Excellent communication skills
• Strong attention to detail
• Problem-solving mindset
• Good computer skills
• Ability to work in a dynamic, fast-paced environment
• Customer-first attitude

Working Hours

• Monday to Saturday
• Rotating shifts
• Operating between 07:00 and 22:00

Why You'll Love This Opportunity

• Competitive salary with attractive monthly bonuses
• Join a globally recognized automotive project
• Gain valuable experience in Connected Vehicle Technology
• Modern international work environment
• Stable full-time position with career growth opportunities
• Be part of the future of smart mobility and digital automotive services

Who Can Apply?

This opportunity is open to local candidates already based in Portugal.

Ready to Accelerate Your Career?

If you're a Flemish speaker looking for a stable career in an international environment where technology meets customer experience, we'd love to hear from you!