Dutch-Speaking Advanced Support Specialist - Lisbon (On-Site)

Cross Border Talents; Lisboa; Presencial; EUR 29 000 - 38 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking an Advanced Customer Support Representative for its Dutch-speaking team. You will be the first point of contact for customers, helping them resolve issues quickly and leave satisfied, across phone, email and chat.

Key responsibilities include following up on open cases until fully resolved, flagging recurring problems, escalating complex cases, and maintaining clear, professional communication.

Qualificações

• Native-level Dutch
• Good working English
• Clear, professional communication, written and spoken
• Organised and able to handle several cases at once

Responsabilidades

• Follow up on open cases until they are fully resolved
• Flag recurring problems so they can be fixed at the source
• Answer customer questions by phone, email or chat
• Escalate complex cases to the right team

Conhecimentos

Dutch (native)

English proficiency

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal, is seeking an Advanced Customer Support Representative for its Dutch-speaking team. You will be the first point of contact for customers, helping them resolve issues quickly and leave satisfied, across phone, email and chat.

Key responsibilities include following up on open cases until fully resolved, flagging recurring problems, escalating complex cases, and maintaining clear, professional communication.