Lisbon Dutch-Speaking Customer Care Specialist - On-site

Cross Border Talents; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Accommodation option

Paid annual leave

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is hiring a Dutch-Speaking Customer Support Specialist for an on-site role. You will assist customers in Dutch and English across voice, email, and chat, delivering high-quality, personalized service.

Complete training is provided. The position offers health insurance, meal allowance, and a company accommodation option for eligible candidates, with a rotational schedule and 40 hours per week.

Qualificações

• Fluent Dutch language required.
• Good level of English.
• Strong communication and customer service skills.
• Comfortable providing support via phone, email, and chat.

Responsabilidades

• Support customers through voice, email, and chat channels.
• Identify customer needs and provide prompt, personalized assistance.
• Aim for first contact resolution with effective solutions.
• Develop knowledge of products, services, and sustainability initiatives.
• Act as a brand ambassador to boost engagement, trust and loyalty.
• Identify sales and retention opportunities based on customer needs.

Conhecimentos

Dutch language

English language

Customer service

Communication skills

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal, is hiring a Dutch-Speaking Customer Support Specialist for an on-site role. You will assist customers in Dutch and English across voice, email, and chat, delivering high-quality, personalized service.

Complete training is provided. The position offers health insurance, meal allowance, and a company accommodation option for eligible candidates, with a rotational schedule and 40 hours per week.