Dutch Speaker – Fintech Customer Support

Lingonova; Lisboa; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Relocation support

Flight home yearly

Meal allowance

Health insurance from day one

Remote start, moving to hybrid

12-month contract with permanent after

Job summary

Lingo-nova in Lisbon is seeking a Dutch-speaking customer support specialist to assist clients with banking, payments, cards and investing across phone, email and chat. You will resolve issues with empathy and pass complex cases to the right teams.

You will work in a rotating shift pattern, with remote start and a move to hybrid work. The package includes relocation assistance, training, health insurance, and a 12-month contract with potential permanent after two years.

Qualifications

• Native or fluent Dutch speaker with good English
• Customer-focused, clear and patient in communication
• Comfortable with rotating shifts (Mon-Sun)
• Interest in finance, investing or fintech

Responsibilities

• You will help customers with banking, payments, cards and investing across phone, email and chat and provide clear answers while solving issues with empathy

Skills

Dutch

English

Job description

About the Role

You'll help customers with banking, payments, cards and investing across phone, email and chat. You'll give clear answers, solve issues like card problems or app access, and pass complex cases to the right teams, always with an empathetic, professional approach.

Why this role?

• Paid training programme before you start, with full product and tools coverage
• Relocation support: flights booked, airport pick-up, private room in a shared apartment (utilities included), language courses, yearly flight home, and help with NIF and NISS
• Monthly package from €1,263 to €1,385 gross (depending on accommodation option), including meal allowance and Christmas and holiday allowances
• 22 days of annual leave plus Portuguese public holidays
• Health insurance from day one
• Remote start, moving to hybrid
• 12-month contract, permanent after 2 years

You are

• A native or fluent Dutch speaker with good English
• Customer-focused, clear and patient in communication
• Comfortable working rotating shifts (Monday to Sunday)
• Interested in finance, investing or fintech