Customer Expert (Dutch) – Fintech | Lisbon, Portugal

Lingo-nova; Lisboa; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Relocation package

Meal allowance

Health insurance from day one

Remote start, hybrid move

12 months contract

Job summary

Lingo-nova in Lisbon seeks a Dutch-speaking customer advisor to assist customers across banking, payments, cards and investing via phone, email and chat. You will deliver clear answers, resolve issues and escalate complex cases to the right teams, always with empathy.

Relocation support and a hybrid work model are offered, with a monthly gross package and health insurance from day one. The role includes rotating shifts and a 12‑month contract with potential permanency.

Qualifications

• Native or fluent Dutch speaker with good English.
• Customer-focused, clear and patient in communication.
• Comfortable working rotating shifts (Mon–Sun).
• Interested in finance, investing or fintech.

Responsibilities

• Help customers with banking, payments, cards and investing across phone, email and chat.
• Provide clear answers and solve issues like card problems or app access.
• Pass complex cases to the right teams with empathy and professionalism.

Skills

Dutch fluency

English proficiency

Job description

About The Role

You'll help customers with banking, payments, cards and investing across phone, email and chat. You'll give clear answers, solve issues like card problems or app access, and pass complex cases to the right teams, always with an empathetic, professional approach.

Why this role?

• Paid training programme before you start, with full product and tools coverage
• Relocation support: flights booked, airport pick-up, private room in a shared apartment (utilities included), language courses, yearly flight home, and help with NIF and NISS
• Monthly package from €1,263 to €1,385 gross (depending on accommodation option), including meal allowance and Christmas and holiday allowances
• 22 days of annual leave plus Portuguese public holidays
• Health insurance from day one
• Remote start, moving to hybrid
• 12-month contract, permanent after 2 years

You are

• A native or fluent Dutch speaker with good English
• Customer-focused, clear and patient in communication
• Comfortable working rotating shifts (Monday to Sunday)
• Interested in finance, investing or fintech