Dutch Speaker – Fintech Customer Support | Move to Lisbon -

Lingo-nova; Lisboa; Híbrido; EUR 14.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Flight and housing assistance

Paid training programme

Health insurance from day one

Hybrid work model

Descripción de la vacante

Lingo-nova is seeking a fluent Dutch-speaking customer service professional to support banking, payments, cards and investing. You’ll communicate via phone, email and chat, delivering clear answers and patient assistance while guiding complex cases to the right teams.

Relocation and onboarding are covered, with a paid training programme, health insurance from day one, and a hybrid working model after an initial remote start.

Formación

• Native or fluent Dutch speaker with good English.
• Customer-focused, clear and patient in communication.

Responsabilidades

• Help customers with banking, payments, cards and investing via phone, email and chat.
• Provide clear answers, solve issues and escalate complex cases to the right teams.

Conocimientos

Dutch language fluency

English proficiency

Customer-focused

Clear communication

Descripción del empleo

About The Role

You'll help customers with banking, payments, cards and investing across phone, email and chat. You'll give clear answers, solve issues like card problems or app access, and pass complex cases to the right teams, always with an empathetic, professional approach.

Why this role?

• Paid training programme before you start, with full product and tools coverage
• Relocation support: flights booked, airport pick-up, private room in a shared apartment (utilities included), language courses, yearly flight home, and help with NIF and NISS
• Monthly package from €1,263 to €1,385 gross (depending on accommodation option), including meal allowance and Christmas and holiday allowances
• 22 days of annual leave plus Portuguese public holidays
• Health insurance from day one
• Remote start, moving to hybrid
• 12-month contract, permanent after 2 years

You are

• A native or fluent Dutch speaker with good English
• Customer-focused, clear and patient in communication
• Comfortable working rotating shifts (Monday to Sunday)
• Interested in finance, investing or fintech