Customer Expert – Fintech

Lingonova; Lisboa; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Relocation package

Training programme

Health insurance

Hybrid work arrangement

Annual flight home

Job summary

Lingo-nova in Lisbon, Portugal, is hiring a Dutch-speaking customer support specialist to assist customers with banking, payments, cards and investing across phone, email and chat. You will answer clearly, resolve issues, and pass complex cases to the right teams with empathy and professionalism.

You must be native or fluent in Dutch with good English, be client-focused, patient, and comfortable with rotating shifts.

Qualifications

• Native or fluent Dutch speaker with good English.
• Customer-focused and patient in communication.
• Comfortable with rotating shifts (Mon to Sun).
• Interested in finance, investing or fintech.

Responsibilities

• Assist customers with banking, payments, cards and investing across phone, email and chat.
• Provide clear answers and solve issues; pass complex cases to the appropriate teams.
• Communicate empathetically and professionally at all times.

Skills

Dutch language

English

Customer service

Communication

Job description

About the Role

You'll help customers with banking, payments, cards and investing across phone, email and chat. You'll give clear answers, solve issues like card problems or app access, and pass complex cases to the right teams, always with an empathetic, professional approach.

Why this role?

• Paid training programme before you start, with full product and tools coverage
• Relocation support: flights booked, airport pick-up, private room in a shared apartment (utilities included), language courses, yearly flight home, and help with NIF and NISS
• Monthly package from €1,263 to €1,385 gross (depending on accommodation option), including meal allowance and Christmas and holiday allowances
• 22 days of annual leave plus Portuguese public holidays
• Health insurance from day one
• Remote start, moving to hybrid
• 12-month contract, permanent after 2 years

You are

• A native or fluent Dutch speaker with good English
• Customer-focused, clear and patient in communication
• Comfortable working rotating shifts (Monday to Sunday)
• Interested in finance, investing or fintech