(Dutch) Quality Analyst (m/f)

Eugenia Talent; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Performance bonuses

Relocation package

Language bonus

Training and growth opportunities

Great office space

Job summary

Eugenia Talent seeks a Quality Analyst (Dutch) for a full-time role in Lisbon. You will monitor calls and emails, assess quality against criteria, and compile reports for stakeholders.

Fluency in Dutch and strong English, plus experience in quality or call center settings, are required. Proficiency with Google Docs/Sheets/Slides and willingness to relocate and pursue continuous training are a plus.

Qualifications

• Fluency in Dutch and strong English communication.
• Experience in quality or call centre environment.
• Proficiency in verbal and written communication.
• Skills in google tools: Docs, Slides, Spreadsheets, etc.

Responsibilities

• Conduct example assessments to check for adherence to customer criteria.
• Recognize trends, perform data studies, and act accordingly.
• Use a project-based approach to work.
• Manage and analyse large data from multiple sources to create reports for stakeholders.
• Write reports analyzing team performance, output, and efficiency; communicate improvements to management.
• Monitor calls, chats and emails to ensure quality and consistency.

Skills

Dutch language

English communication

Quality assurance

Call center experience

Tools

Google Docs

Google Slides

Google Sheets

Job description

About the job (Dutch) Quality Analyst (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of Dutch

Sector:

Telecommunication

About our Client:

Would you like to work for a multinational company? Are you fluent in Dutch? We are looking for proactive and motivated people to join a company that is located in beautiful Lisbon. It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries.
If you are looking for a new personal and professional adventure in one of the most amazing, sunny and international European cities, this opportunity may be just perfect for you!

The Offer:

• Conduct example assessments to check for adherence to customer criteria.
• Recognize certain results and trends, implement data studies and act accordingly;
• Leveraging a project-based approach to work;
• Manage and analyse large amounts of data from a range of sources using business intelligence processes in order to create reports for stakeholders;
• Write reports to analyse the team's performance, output, efficacy, etc. Communicate with management how to reduce inefficiencies;
• Monitor calls, chats and emails to ensure quality and consistency of the processes;
• Work with the training team to monitor the compliance according to companys policies. Make the suggested modifications.

Requirements:

• Fluency Dutch and excellent communication skills in English;
• Experience in quality or a call centre environment (would be a plus);
• Proficiency in verbal and written communication;
• Skills in google tools: Docs, Slides, Spreatsheets, etc.
• Salary package with performance bonuses;
• Relocation package;
• Language bonus;
• Initial training and continuous training- and growth opportunities;
• Great office space in a good location.