Quality Analyst (Dutch) — Data-Driven QA & Growth

Eugenia Talent; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonuses

Relocation package

Language bonus

Training and growth opportunities

Great office space

Resumo da oferta

Eugenia Talent seeks a Quality Analyst (Dutch) for a full-time role in Lisbon. You will monitor calls and emails, assess quality against criteria, and compile reports for stakeholders.

Fluency in Dutch and strong English, plus experience in quality or call center settings, are required. Proficiency with Google Docs/Sheets/Slides and willingness to relocate and pursue continuous training are a plus.

Qualificações

• Fluency in Dutch and strong English communication.
• Experience in quality or call centre environment.
• Proficiency in verbal and written communication.
• Skills in google tools: Docs, Slides, Spreadsheets, etc.

Responsabilidades

• Conduct example assessments to check for adherence to customer criteria.
• Recognize trends, perform data studies, and act accordingly.
• Use a project-based approach to work.
• Manage and analyse large data from multiple sources to create reports for stakeholders.
• Write reports analyzing team performance, output, and efficiency; communicate improvements to management.
• Monitor calls, chats and emails to ensure quality and consistency.

Conhecimentos

Dutch language

English communication

Quality assurance

Call center experience

Ferramentas

Google Docs

Google Slides

Google Sheets

Descrição da oferta de emprego

Eugenia Talent seeks a Quality Analyst (Dutch) for a full-time role in Lisbon. You will monitor calls and emails, assess quality against criteria, and compile reports for stakeholders.

Fluency in Dutch and strong English, plus experience in quality or call center settings, are required. Proficiency with Google Docs/Sheets/Slides and willingness to relocate and pursue continuous training are a plus.