Dutch Quality Analyst - Data-Driven CX Call QA (Hybrid)

speakit; Lisboa; Hybride; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Monthly performance bonuses

Relocation package

Private health insurance

Meal allowance

Fixed language bonus

Paid training

Multicultural work environment

Résumé du poste

A leading customer experience provider in Lisbon seeks a Quality Analyst. This position requires strong data analysis skills and 12 months of relevant experience. You will be responsible for monitoring call performances and providing valuable feedback for training. Fluency in Dutch and advanced English are mandatory. The role offers a hybrid working model after 2 months, along with bonuses and a multicultural environment.

Qualifications

• Minimum 12 months as a Quality Analyst, Quality Specialist or Quality Assurance Auditor.
• Ability to work with diverse people and make fair judgments.
• Fluency in Dutch and advanced English is mandatory.

Responsabilités

• Assess audits via data analysis.
• Monitor CSR performance daily through calls.
• Provide feedback and reports regarding training and quality.

Connaissances

Data Analysis skills

Verbal communication skills

Written communication skills

Organization skills

Time management skills

Formation

Preferable college degree or related work experience

Description du poste

A leading customer experience provider in Lisbon seeks a Quality Analyst. This position requires strong data analysis skills and 12 months of relevant experience. You will be responsible for monitoring call performances and providing valuable feedback for training. Fluency in Dutch and advanced English are mandatory. The role offers a hybrid working model after 2 months, along with bonuses and a multicultural environment.