Dutch/Flemish Warranty Support Agent (Lisbon)

Nordic Jobs Worldwide; Lisboa; On-site; EUR 18,000 - 21,000; Full time

Job summary

Nordic Jobs Worldwide is recruiting a Flemish- or Dutch-speaking Customer Service Agent to join a Lisbon-based team in Portugal. You will handle warranty inquiries by phone and email, support customers of a leading appliance brand, and contribute to a dynamic international environment.

We are seeking native or near-native Dutch/Flemish speakers with strong communication skills, basic computer knowledge, and a customer-focused attitude.

Qualifications

• Native or near-native level of Flemish or Dutch (C2).
• Strong oral and written communication skills.
• Basic computer knowledge from a user perspective.
• Experience in face-to-face or contact centre customer service is an advantage.
• Customer-oriented, adaptable and dynamic personality.
• Ability to multitask, manage time effectively and work independently.

Responsibilities

• Handle incoming customer inquiries via phone and email
• Assist customers with appliance warranty renewals
• Answer questions related to warranty coverage
• Support customers with issues regarding home appliances
• Deliver professional and customer-focused service
• Ensure accurate handling of customer cases and follow-up when needed

Skills

Dutch language

Job description

Nordic Jobs Worldwide is recruiting a Flemish- or Dutch-speaking Customer Service Agent to join a Lisbon-based team in Portugal. You will handle warranty inquiries by phone and email, support customers of a leading appliance brand, and contribute to a dynamic international environment.

We are seeking native or near-native Dutch/Flemish speakers with strong communication skills, basic computer knowledge, and a customer-focused attitude.