French - Speaking Customer Care Specialist - Automotive

Personalbüro U. Herrmann; Lisboa; In loco; EUR 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full-time position in Lisbon

Weekends off

International and multicultural team

Career development opportunities

Professional training and ongoing支持

Descrizione del lavoro

Personalbüro U. Herrmann in Lisbon is partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project.

You’ll support customers across European markets with general enquiries, vehicle recalls and after-sales cases, managing each request from first contact through to resolution. The role runs Monday to Friday, 08:00–17:00, with weekends off, within an international, multicultural environment and

Competenze

• Native/C2 French
• English B2/C1 or above
• Strong communication and problem-solving skills
• Customer-focused and solution-oriented approach
• Good computer literacy
• Previous experience in customer service or a contact centre is an advantage

Mansioni

• Handle customer enquiries and provide clear, professional assistance
• Manage customer cases from initial contact through to resolution
• Provide information and guidance regarding vehicle recalls and after-sales services
• Accurately update customer and case information in internal systems
• Ensure every interaction delivers a positive customer experience
• Meet established service and quality standards

Conoscenze

French

English

Communication

Problem solving

Customer focus

Descrizione del lavoro

Start: 19/10
We are partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal.

You’ll support customers across European markets with general enquiries, vehicle recall campaigns and after-sales cases, managing each request from first contact through to resolution. The position operates Monday to Friday, 08:00–17:00, giving you your weekends free.

Your Role

• Handle customer enquiries and provide clear, professional assistance
• Manage customer cases from initial contact through to resolution
• Provide information and guidance regarding vehicle recalls and after-sales services
• Accurately update customer and case information in internal systems
• Ensure every interaction delivers a positive customer experience
• Meet established service and quality standards

• Native/C2 French English B2/C1 or above Strong communication and problem-solving skills Customer-focused and solution-oriented approach Good computer literacy Previous experience in customer service or a contact centre is an advantage

• Full-time position in Lisbon, Portugal Monday to Friday, 08:00–17:00 Weekends off Opportunity to work within the international automotive and after-sales industry Professional training and ongoing support International and multicultural working environment Career development opportunities within a global organization