Dutch Technical Customer Support Advisor in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Allowance

Job summary

A customer support company in Lisbon is seeking a Dutch Technical Customer Support Advisor. This role involves providing exceptional support through various channels, helping clients with inquiries related to account and technical issues. The ideal candidate must be fluent in Dutch and have a passion for customer service. Competitive compensation and performance bonuses are offered along with allowances for meals and transportation.

Qualifications

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Strong communication and analytical skills.
• Eagerness to learn and grow in a dynamic environment.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address inquiries related to account setup, verification, and technical difficulties.
• Build strong relationships with customers.
• Respond quickly to customer questions, concerns, and feedback.
• Build strong relationships with customers through clear and effective communication.
• Maintain high service standards in line with company policies.
• Provide suggestions for process and service improvements.

Skills

Fluent in Dutch (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Job description

Dutch Technical Customer Support Advisor in Lisbon

Job Openings Dutch Technical Customer Support Advisor in Lisbon

About the job Dutch Technical Customer Support Advisor in Lisbon

Take Your Career to the Next Level!

We’re seeking a driven Technical Customer Success Specialist to join our innovative and dynamic team! If you're adaptable, personable, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Role Overview:

As a TechnicalCustomer Support Specialist, you’ll interact with clients through various channels—phone, chat, email, and social media—handling account, technical, and financial inquiries. Your role will be key in ensuring customer satisfaction and contributing to improvements in our processes.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media
• Address inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties
• Serve as a trusted advisor to customers, particularly in the sports industry
• Respond quickly to customer questions, concerns, and feedback
• Build strong relationships with customers through clear and effective communication
• Maintain high service standards in line with company policies
• Provide suggestions for process and service improvements

Requirements:

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Coverage for meal expenses during work hours
• Transportation Allowance: Support for commuting costs
• Onsite Work: Thrive in a collaborative, in-office environment

Ready to embark on a rewarding customer support career? Apply today, and let’s get in touch!