Dutch & English Customer Support Agent - Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; Hybrid; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Base salary €1,400 gross/month

Language bonus €150/month

Performance bonus up to €100/month

Hybrid after 3 months

On-site in Lisbon

Job summary

Konecta in Lisbon is seeking a Customer Support Agent to handle English and Dutch inquiries for international clients. Initial on-site work, then hybrid after 3 months.

You will join a multilingual team, with a base gross salary of €1,400 per month plus language and performance bonuses up to €1,650 total. The role offers a clear path to flexible work arrangement and a prime Lisbon location.

Qualifications

• Fluent in Dutch and English (written & spoken).
• Based in Lisbon, Portugal.
• Customer-centric, communicative and collaborative.

Responsibilities

• Deliver exceptional customer support in English and Dutch for international clients.
• Assist customers via chat/email/phone with professionalism and accuracy.

Skills

Dutch language

English language

Customer service

Job description

Location: Lisbon, Portugal (On-site Hybrid after 3 months)

Base Salary: €1,400.00 gross/month + Bonuses (Up to €1,650.00 total)

Ready to Elevate Your Career in Vibrant Lisbon?

Are you fluent in Dutch and English, based in Lisbon, and looking for a role with a clear path to flexibility? We are hiring a Customer Support Agent to be the front-line voice for our international clients!

Enjoy working in one of Europe's most culture-rich coastal capitals while building your career with a supportive team.

What We Offer

• Competitive Compensation: €1,400.00 gross/month base salary.
• Language Bonus: +€150.00/month for your language skills.
• Performance Bonus: Up to +€100.00/month based on your results.
• Work-Life Flexibility: Transition to a Hybrid Work Model after your first 3 months!
• Prime Location: Work on-site in the heart of dynamic, sun-soaked Lisbon.

The Role & Schedule

• Role: Deliver exceptional customer support in both English and Dutch, resolving inquiries with professionalism and ease.
• Working Hours: Regular day shifts between 08:00 – 18:00 (No late-night shifts!).
• Work Model: Initial 3-month on-site period, followed by a flexible hybrid setup.

What We Are Looking For

• Language Skills: Full fluency in both Dutch and English (written & spoken).
• Location: Must already be based locally in Lisbon, Portugal (Note: Relocation support is not provided for this role).
• Mindset: Customer-centric, communicative, and ready to thrive in a collaborative environment.

Ready to take the next step in your career with Konecta?