Dutch + English Customer Support Agent

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch and English-speaking Customer Support Agent to be the first point of contact for customers, handling inquiries and resolving issues to ensure high customer satisfaction.

The role is on-site initially and will transition to hybrid after 3 months. Applicants must be based in Lisbon with EU citizenship or a valid Portuguese residence card. Salary is €1,400 gross per month, plus a €100 performance bonus and a €150 language bonus.

Qualifications

• Fluency in Dutch and English.
• Strong communication and customer service skills.
• Based in Lisbon, Portugal with EU citizenship or valid Portuguese residence card. Relocation not provided.

Responsibilities

• Serve as the first point of contact for customers, handling inquiries and resolving issues.
• Ensure a high level of customer satisfaction in both Dutch and English.
• Provide efficient, customer-focused support and documentation of interactions.

Skills

Dutch

English

Communication

Customer service

Job description

Customer Support Agent – Dutch and English

Location: Lisbon, Portugal

Working hours: 08:00- 18:00.

Work Model: On-site initially, transitioning to hybrid after 3 months

I am looking for a Dutch and English-speaking Customer Support Agent to serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to provide efficient, customer-focused support in both languages.

Requirements

• Fluency in Dutch and English.
• Strong communication and customer service skills.
• Ability to handle customer inquiries professionally and resolve issues efficiently.
• Must currently be based in Lisbon, Portugal (Relocation support is not provided)
• Eligible candidates must have EU citizenship or a valid Portuguese residence card.

Offer

• €1,400 gross monthly salary.
• €100 performance bonus.
• Additional €150 language bonus.