Dutch-English Customer Experience Specialist — Global Growth

Eugenia Talent; Lisboa; Presencial; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Housing provided

Bonuses (monthly & yearly)

Office snacks & beverages

Growth & Learning opportunities

Resumo da oferta

Eugenia Talent is seeking a Customer Experience Specialist to support Dutch-speaking customers from Portugal. The role involves online chat, email correspondence, and handling calls to resolve issues while maintaining accurate records.

You will collaborate with team members to ensure timely responses and high service standards. The position offers relocation assistance, housing in a shared corporate apartment, and the potential for monthly and yearly bonuses, within a comfortable office

Qualificações

• Fluency in Dutch and English with strong communication skills.
• Ability to handle customer inquiries and provide timely information.
• Excellent problem-solving abilities in a fast-paced environment.
• Collaborative mindset and willingness to support colleagues.
• Flexibility, high organization skills, and workload management.
• Cultural sensitivity and understanding of diverse markets.

Responsabilidades

• Online chatting, e-mailing, and handling incoming customer requests and calls as assigned.
• Identify and resolve client issues through investigation and tracking.
• Keep records of actions and classify situations and potential faults.

Conhecimentos

Dutch language

English language

Descrição da oferta de emprego

Eugenia Talent is seeking a Customer Experience Specialist to support Dutch-speaking customers from Portugal. The role involves online chat, email correspondence, and handling calls to resolve issues while maintaining accurate records.

You will collaborate with team members to ensure timely responses and high service standards. The position offers relocation assistance, housing in a shared corporate apartment, and the potential for monthly and yearly bonuses, within a comfortable office