Dutch & English Back Office Specialist - Lisbon (On-site)

CB Talents SP; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Work-life balance

On-site Lisbon

Resumo da oferta

CB Talents SP in Lisbon is seeking a Back Office Customer Support Agent to handle case management and connected services for Dutch- and English-speaking customers. The role is based on-site in Lisbon with rotational shifts (07:00 – 22:00) and offers a base salary plus a monthly performance bonus.

You will master case management, provide precise support for connected product platforms, and ensure data accuracy and compliance while delivering high customer satisfaction.

Qualificações

• Fluent in Dutch and English (written and spoken).
• Detail-oriented with strong accuracy.
• Experience with case management or back-office processes a plus.

Responsabilidades

• Master case management: process, investigate, and resolve inquiries via ticket systems and email.
• Support connected services and product platforms with technical and operational guidance.
• Deliver quality over speed by owning complex cases and ensuring high satisfaction and first-contact resolution.
• Maintain accurate client records and case logs for compliance.

Conhecimentos

Dutch

English

Descrição da oferta de emprego

CB Talents SP in Lisbon is seeking a Back Office Customer Support Agent to handle case management and connected services for Dutch- and English-speaking customers. The role is based on-site in Lisbon with rotational shifts (07:00 – 22:00) and offers a base salary plus a monthly performance bonus.

You will master case management, provide precise support for connected product platforms, and ensure data accuracy and compliance while delivering high customer satisfaction.