Dutch Customer Support & Troubleshooting Specialist

Europe Language Jobs; Lisboa; Presencial; EUR 18 000 - 21 000; Tempo integral

Resumo da oferta

Europe Language Jobs in Lisbon is seeking a Dutch-speaking customer support specialist to handle inbound Dutch-language inquiries via phone, chat and email, delivering friendly, accurate assistance to customers.

You will assist with pre-sales, general inquiries, and technical troubleshooting; document cases, manage tickets, and collaborate with technicians to resolve issues while maintaining clear records and high service standards.

Qualificações

• Native-level Dutch (C2) and good English.
• EU Passport or valid Portuguese residence permit.
• PC literate; proficient in Google Docs/Sheets.
• Familiar with wireless troubleshooting.
• Technical troubleshooting experience is a plus.

Responsabilidades

• Handle inbound Dutch-language support via phone, chat, and email.
• Assist with pre-sales, general inquiries, and technical troubleshooting.
• Document cases, manage tickets, and collaborate with technicians to resolve issues.

Conhecimentos

Dutch language

English language

Google Docs/Sheets

Wireless troubleshooting

Proactive

Patient

PC literacy

Descrição da oferta de emprego

Europe Language Jobs in Lisbon is seeking a Dutch-speaking customer support specialist to handle inbound Dutch-language inquiries via phone, chat and email, delivering friendly, accurate assistance to customers.

You will assist with pre-sales, general inquiries, and technical troubleshooting; document cases, manage tickets, and collaborate with technicians to resolve issues while maintaining clear records and high service standards.