Dutch-Speaking Service Desk Specialist

personalbro-u-herrmann; Lisboa; Presencial; EUR 22 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation allowance

Accommodation assistance

Resumo da oferta

personalbro-u-herrmann in Lisbon, Portugal is seeking a customer support specialist to assist customers via phone, email and chat, resolving issues and ensuring high satisfaction. The role involves documenting actions, collaborating with other teams, and maintaining administrative forms.

The ideal candidate will be fluent in Dutch and English, possess strong communication skills, and handle deadlines under pressure while working well both independently and as part of a team.

Qualificações

• Native-level Dutch and fluent English (min B2).
• Excellent writing and verbal communication to simplify technical language.
• Resourceful and stress-resilient in all situations.
• Ability to meet tight deadlines with minimal supervision.
• Able to work independently while being a team player.

Responsabilidades

• Communicate with customers using telephone, email and chat.
• Ensure customer satisfaction and provide professional support.
• Handle complaints and provide solutions within time limits.
• Identify issues, troubleshoot and provide solutions.
• Escalate to appropriate departments when needed.
• Collaborate with specialists to resolve tickets.
• Document actions and categorize cases for the engineering team.
• Maintain and update job-related administrative forms.

Conhecimentos

Dutch

English

Communication skills

Time management

Teamwork

Descrição da oferta de emprego

personalbro-u-herrmann in Lisbon, Portugal is seeking a customer support specialist to assist customers via phone, email and chat, resolving issues and ensuring high satisfaction. The role involves documenting actions, collaborating with other teams, and maintaining administrative forms.

The ideal candidate will be fluent in Dutch and English, possess strong communication skills, and handle deadlines under pressure while working well both independently and as part of a team.