Dutch Customer Support Specialist — Travel Growth

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Competitive Salary

Resumo da oferta

Cross Border Talents is hiring a Customer Specialist in Lisbon to deliver outstanding support across inquiries, orders, accounts, products, and services. You will engage customers via phone, email, chat, and other channels, ensuring smooth resolutions from first contact to completion.

Fluency in Dutch (C1/C2) and English (B2) is required, along with strong analytical, creative, and communication abilities. This onsite role offers relocation assistance, meal allowance, health and life insurance,

Qualificações

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Eager to learn and grow in the Travel field

Responsabilidades

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Conhecimentos

Dutch (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents is hiring a Customer Specialist in Lisbon to deliver outstanding support across inquiries, orders, accounts, products, and services. You will engage customers via phone, email, chat, and other channels, ensuring smooth resolutions from first contact to completion.

Fluency in Dutch (C1/C2) and English (B2) is required, along with strong analytical, creative, and communication abilities. This onsite role offers relocation assistance, meal allowance, health and life insurance,