Dutch Customer Support Specialist - Home Applications

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work environment

Resumo da oferta

Cross Border Talents in Lisbon is looking for a Customer Support professional to assist individuals throughout the home application process. You will act as the main point of contact, providing support and guidance.

The ideal candidate will be fluent in Dutch and English, hold EU citizenship or a valid Portuguese residency card, and possess strong analytical and communication skills. Join a team that values growth and excellence in customer service!

Qualificações

• EU citizenship or valid Portuguese residency card required.
• Detail-oriented, professional, and eager to learn in the customer support field.

Responsabilidades

• Provide courteous and professional support via phone, email, and live chat.
• Guide applicants through the home application process.
• Review application information for accuracy and compliance.
• Address customer inquiries effectively.
• Maintain accurate records of customer interactions.
• Escalate complex issues according to procedures.
• Work with internal departments to support efficient processing.
• Achieve service quality targets and response-time objectives.

Conhecimentos

Fluent in Dutch (C1/C2 level)

Fluent in English (B2 level)

Strong analytical abilities

Creative skills

Communication abilities

Descrição da oferta de emprego

Cross Border Talents in Lisbon is looking for a Customer Support professional to assist individuals throughout the home application process. You will act as the main point of contact, providing support and guidance.

The ideal candidate will be fluent in Dutch and English, hold EU citizenship or a valid Portuguese residency card, and possess strong analytical and communication skills. Join a team that values growth and excellence in customer service!