Dutch Customer Support Specialist - Mentorship & Perks

speakit; Lisboa; On-site; EUR 12,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary for Portuguese standards

Monthly meal allowance

Private health insurance

Career mentoring and personal development programs

Job summary

A customer support company in Lisbon is seeking a motivated individual to engage with customers via phone and email, providing assistance with products and services. The ideal candidate will have native-level Dutch, fluent English, and a high school diploma or vocational training. Strong communication and interpersonal skills are essential, along with a proactive team-oriented approach. This position offers competitive salary and benefits including a meal allowance and private health insurance.

Qualifications

• Native-level Dutch and fluent English (B2).
• Customer support experience is a plus.
• Excellent communication and interpersonal skills.
• Proactive, self-driven, and team-oriented.
• High school diploma or vocational training completed.
• EU citizenship or valid work permit for Portugal.

Responsibilities

• Engage with customers via phone and email to provide product and service support.
• Review, decide, and process client requests efficiently.
• Identify opportunities to improve the customer journey.
• Share insights with internal teams to enhance product and service quality.

Skills

Native-level Dutch

Fluent English (B2)

Customer support experience

Excellent communication

Interpersonal skills

Proactive and self-driven

Team-oriented

Education

High school diploma or vocational training

Job description

A customer support company in Lisbon is seeking a motivated individual to engage with customers via phone and email, providing assistance with products and services. The ideal candidate will have native-level Dutch, fluent English, and a high school diploma or vocational training. Strong communication and interpersonal skills are essential, along with a proactive team-oriented approach. This position offers competitive salary and benefits including a meal allowance and private health insurance.