Dutch Customer Success Team Lead — Inspire & Optimize

Kulture Talent; Almada; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

KultureTalent - Global Talent in Lisbon seeks a Dutch-speaking CS Team Lead to guide a multilingual team in a fast-paced setting. You will motivate, coach, and monitor team performance, balancing workload and optimizing processes to improve overall service quality.

Responsibilities include handling escalations, reporting metrics, and collaborating with management to drive strategic improvements and actions across the customer service function in Lisbon.

Competenze

• Dutch language proficiency required.
• Experience leading a customer success or support team.

Mansioni

• Handle escalations and customer inquiries.
• Monitor and coach team performance and workload.
• Report metrics to management and drive process improvements.
• Collaborate with leadership to implement strategic actions for customer service.

Conoscenze

Dutch language

Team leadership

Descrizione del lavoro

KultureTalent - Global Talent in Lisbon seeks a Dutch-speaking CS Team Lead to guide a multilingual team in a fast-paced setting. You will motivate, coach, and monitor team performance, balancing workload and optimizing processes to improve overall service quality.

Responsibilities include handling escalations, reporting metrics, and collaborating with management to drive strategic improvements and actions across the customer service function in Lisbon.