Dutch CS Team Lead: Inspire, Coach & Optimize

Kulture Talent; Braga; On-site; EUR 35,000 - 55,000; Full time

Job summary

Responsibilities include handling escalations, reporting metrics, and collaborating with management to drive strategic improvements and actions across the customer service function in Lisbon.

Qualifications

• Experience leading a customer service or support team.
• Proficiency in Dutch is mandatory.
• Strong communication and people-management skills.

Responsibilities

• Motivate, coach, and monitor team performance in a fast-paced environment.
• Handle escalations and ensure timely resolution.
• Report metrics and collaborate with management to drive service improvements.

Skills

Team leadership

Coaching

Performance monitoring

Process optimization

Escalation handling

Multilingual communication

Job description

Responsibilities include handling escalations, reporting metrics, and collaborating with management to drive strategic improvements and actions across the customer service function in Lisbon.