Dutch Customer Success Specialist in Portugal (Fully Remote)

Cross Border Talents; Porto; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Transportation allowance

Competitive salary

Job summary

Cross Border Talents is seeking a Dutch Customer Success Specialist to join a fully remote team in Portugal. You will support clients via phone, chat, email and social media, handling account, technical and financial questions while acting as a trusted advisor in the sports sector.

Qualifications include fluency in Dutch (C2), EU citizenship or Portuguese residency, and 0–1 year in customer support. A growth mindset and strong communication skills are required.

Qualifications

• Fluent in Dutch (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges.
• Serve as a trusted advisor to customers within the sports industry.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear, open communication.
• Uphold high standards of service in line with company policies.
• Provide insights and suggestions to refine processes and improve service quality.

Skills

Dutch (C2)

Leadership

Analytical skills

Communication skills

Job description

Dutch Customer Success Specialist in Portugal (Fully Remote)

About the job Dutch Customer Success Specialist in Portugal (Fully Remote)

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Cover meal expenses during working hours
• Transportation Allowance: Support for commuting costs

Remote Work

Collaborate effectively in a flexible, virtual environment