Dutch Customer Service Representative - Remote

Recruityard; Portugal; Remote; EUR 20,000 - 26,000; Full time

Benefits offered by this job

14 salaries per year

Performance bonus up to €100

Paid training

Career development

Stable full-time employment inPortugal

Job summary

Recruityard is seeking a Customer Service Representative to support Dutch-speaking customers from Portugal. You will address inquiries, resolve issues, and ensure high-quality service delivered at first contact.

The role is remote from Portugal, full-time, with English used for internal communication. Requirements include Dutch at C2 and English at B2, plus strong communication and problem-solving skills. We offer paid training, 14 salaries per year, and a performance bonus up to €100.

Qualifications

• Dutch language at C2 level.
• English language at B2 level for internal communication.
• Experience in customer service or contact centre roles preferred.
• Strong communication and problem-solving skills.
• Service-oriented attitude and attention to detail.

Responsibilities

• Handle inbound calls and written inquiries from Dutch-speaking customers.
• Provide support by addressing questions and resolving issues.
• Accurately process customer requests during the first point of contact.
• Ensure professional, efficient, and timely resolution of customer concerns.

Skills

Dutch language proficiency

English language proficiency

Communication skills

Problem-solving

Customer service experience

Job description

We are looking for a Customer Service Representative with excellent Dutch language skills. You will support customers of a well-known European company by providing high-quality assistance and customer services.

Your Responsibilities:

• Handle inbound calls and written inquiries from Dutch-speaking customers.
• Provide support by addressing questions and resolving issues.
• Accurately process customer requests during the first point of contact.
• Ensure professional, efficient, and timely resolution of customer concerns.

Requirements:

• Minimum C2 level of Dutch language.
• Minimum B2 level of English language for internal communication.
• Previous experience in customer service or contact centre roles is preferred.
• Strong communication and problem-solving skills.
• Service-oriented attitude and attention to detail.
• Availability to work remotely from Portugal.

What you will gain:

• 14 salaries per year
• up to €100.00 performance bonus.
• Stable full-time employment in Portugal.
• Paid training and continuous support.
• Opportunities for professional development and career growth.