Digital Banking Customer Service Consultant

Lingonova; Porto; On-site; EUR 9,700 - 12,000; Full time

Benefits offered by this job

Fixed salary €953 gross/month

Performance bonus up to €125

Meal allowance €6 net per working day

Three weeks paid training

Job summary

Lingo-nova in Porto is seeking a Digital Banking Customer Service Consultant to join a 100% online bank, providing support in French. This is not a sales role; you will advise, reassure and assist customers with online banking and everyday transactions.

You will handle remote inquiries by phone and email, guide customers through online services, and maintain high service standards in a rotating shift pattern on-site in Porto.

Qualifications

• French proficiency at C1 level or above, both spoken and written.
• Excellent communication skills.
• Strong focus on customer service and satisfaction.
• Good command of digital tools.
• Attention to detail, organisation and discretion.
• Ability to handle sensitive requests calmly and professionally.
• Previous experience in banking or customer relations is an advantage.

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance.
• Answer customer enquiries by phone and email.
• Guide customers on how to use online banking services.
• Assist customers with their everyday banking transactions.
• Provide accurate information about accounts, payment methods and banking procedures.
• Handle customer requests with care, confidentiality and professionalism.
• Ensure a smooth and high-quality customer experience.

Skills

French proficiency

Excellent communication

Customer service orientation

Digital tools

Attention to detail

Discretion

Banking experience (advantage)

Job description

About the Role

Are you looking to start or develop your career in the banking sector? Join a team in Porto as a Digital Banking Customer Service Consultant and become a trusted point of contact for customers of a 100% online bank, providing support in French. This is not a sales position. Your main role is to advise, reassure and support customers.

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance
• Answer customer enquiries by phone and email
• Guide customers on how to use online banking services
• Assist customers with their everyday banking transactions
• Provide accurate information about accounts, payment methods and banking procedures
• Handle customer requests with care, confidentiality and professionalism
• Ensure a smooth and high-quality customer experience

Requirements

• French proficiency at C1 level or above, both spoken and written
• Excellent communication skills
• Strong focus on customer service and satisfaction
• Good command of digital tools
• Attention to detail, organisation and discretion
• Ability to handle sensitive requests calmly and professionally
• Previous experience in banking or customer relations is an advantage
• Ability to work on-site in Porto, Portugal

Work Schedule & Location

• On-site in Porto, Portugal
• Monday to Friday, 7:00 AM to 7:00 PM, and Saturday, 8:00 AM to 5:00 PM, on a rotating shift basis
• Two days off per week: Sundays always off, plus one additional rotating day off

What We Offer

• Full-time employment contract
• Fixed salary of €953 gross/month
• Monthly performance bonus of up to €125
• Meal allowance of €6 net per working day
• Three weeks of paid training and personalised support from your first day
• Career development opportunities towards specialist or management positions

Why Join This Project?

• A well-established banking project in a fully digital environment
• Develop skills that are highly valued in the banking sector
• Comprehensive training and ongoing guidance
• A dynamic and friendly team in Porto