French-Speaking Customer Support Specialist – Digital Banking - Porto

CB Talents; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Paid training

Career growth

Discounts

Job summary

CB Talents in Porto is seeking a French-speaking customer support specialist to assist customers with online banking activities in a purely supportive capacity. The role is on-site and requires working 40 hours per week on a rotating schedule, with Sundays off and one additional rotating weekday off.

You will provide professional assistance via phone and email, helping users navigate digital banking tools, platforms, and services while ensuring data confidentiality.

Qualifications

• Native or fluent French (C1/C2) in speaking and writing.
• Comfort navigating digital platforms, banking apps, IT tools.

Responsibilities

• Provide professional, clear, and empathetic French-speaking customer support via phone and email.
• Help customers navigate online banking tools, digital services, and platform features.
• Assist with everyday banking transactions, payment methods, account inquiries, and procedures.
• Address inquiries calmly while maintaining confidentiality and data protection standards.

Skills

French fluency

Technical aptitude

Customer focus

Shift flexibility

Job description

• Location: Porto, Portugal (On-site)
• Position: Full-time
• Language Required: French (C1 level or higher)
• Salary Range: €953 – €1,120 gross per month (depending on experience) + bonuses

About the Role

Are you looking to kickstart or advance your career in the financial technology and digital banking sector? We are seeking customer-oriented French speakers to join our team in Porto. You will serve as a trusted advisor, assisting customers with their daily online banking activities in a purely supportive capacity—no sales targets involved.

Key Responsibilities

• Customer Support: Provide professional, clear, and empathetic assistance to French-speaking customers via phone and email.
  
• Digital Guidance: Help customers navigate online banking tools, digital services, and platform features.
  
• Account Management: Assist with everyday banking transactions, payment methods, account inquiries, and general procedures.
  
• Quality Assurance: Address inquiries calmly and professionally while maintaining strict confidentiality and data protection standards.
  

Requirements

• Language Skills: Native or fluent French (C1/C2 level) in both spoken and written communication.
  
• Technical Aptitude: Comfortable navigating digital platforms, banking apps, and general IT tools.
  
• Customer-Centric: Strong communication skills, problem-solving mindset, and high attention to detail.
  
• Flexibility: Ability to work 40 hours per week on a rotating shift schedule:
  • Shifts: Monday – Friday (7:00 AM – 7:00 PM) and Saturday (8:00 AM – 5:00 PM).
    
  • Rest Days: 2 days off per week (Sundays always off, plus one additional rotating weekday).
    

What We Offer

• Competitive Compensation: Base gross salary between €953 and €1,120 per month (commensurate with background and experience).
  
• Performance & Attendance Bonuses: Monthly performance bonus up to €125, plus attendance rewards.
  
• Daily Meal Allowance: ~€6 net per working day (~€126/month).
  
• Relocation Package: No relocation support.
  
• Paid Training: 3 weeks of comprehensive initial training and ongoing personal coaching from day one.
  
• Contract: Full-time employment contract signed on your first day.
  
• Career Growth: Structured progression paths into specialist or managerial roles.
  
• Perks & Discounts: Corporate partnerships across healthcare, banking, retail, and sports.