French-Speaking Customer Support Specialist – Digital Banking

CBTalents; Lisboa; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Training provided

Full-time contract

Career growth

Discounts & partnerships

Job summary

Cross Border Talents in Porto, Portugal, is hiring a French-speaking customer support advisor to assist customers with daily online banking activities. This full-time, on-site role focuses on providing trusted guidance without sales targets and emphasizes a customer-first approach.

You will help users navigate online banking tools, handle transactions, and answer questions while upholding data protection standards. The position offers training and career growth opportunities.

Qualifications

• Native or fluent French (C1/C2) in spoken and written communication.
• Comfortable navigating digital platforms and banking apps.
• Customer-centric mindset with strong communication and problem-solving skills.

Responsibilities

• Provide professional, clear, and empathetic assistance to French-speaking customers via phone and email.
• Help customers navigate online banking tools, digital services, and platform features.
• Assist with everyday banking transactions, payment methods, account inquiries, and general procedures.
• Address inquiries calmly and professionally while maintaining confidentiality and data protection standards.

Skills

French language

Customer focus

Problem solving

Attention to detail

Job description

• Location: Porto, Portugal (On-site)
• Position: Full-time
• Language Required: French (C1 level or higher)
• Salary: €953 – €1,120 gross per month (depending on experience) + bonuses

About the Role

Are you looking to kickstart or advance your career in the financial technology and digital banking sector? We are seeking customer-oriented French speakers to join our team in Porto. You will serve as a trusted advisor, assisting customers with their daily online banking activities in a purely supportive capacity—no sales targets involved.

Key Responsibilities

• Customer Support: Provide professional, clear, and empathetic assistance to French-speaking customers via phone and email.
• Digital Guidance: Help customers navigate online banking tools, digital services, and platform features.
• Account Management: Assist with everyday banking transactions, payment methods, account inquiries, and general procedures.
• Quality Assurance: Address inquiries calmly and professionally while maintaining strict confidentiality and data protection standards.

Requirements

• Language Skills: Native or fluent French (C1/C2 level) in both spoken and written communication.
• Technical Aptitude: Comfortable navigating digital platforms, banking apps, and general IT tools.
• Customer-Centric: Strong communication skills, problem-solving mindset, and high attention to detail.
• Flexibility: Ability to work 40 hours per week on a rotating shift schedule:
  • Shifts: Monday – Friday (7:00 AM – 7:00 PM) and Saturday (8:00 AM – 5:00 PM).
  • Rest Days: 2 days off per week (Sundays always off, plus one additional rotating weekday).

What We Offer

• Competitive Compensation: Base gross salary between €953 and €1,120 per month (commensurate with background and experience).
• Performance & Attendance Bonuses: Monthly performance bonus up to €125, plus attendance rewards.
• Daily Meal Allowance: ~€6 net per working day (~€126/month).
• Relocation Package: No relocation support provided.
• Paid Training: 3 weeks of comprehensive initial training and ongoing personal coaching from day one.
• Contract: Full-time employment contract signed on your first day.
• Career Growth: Structured progression paths into specialist or managerial roles.
• Perks & Discounts: Corporate partnerships across healthcare, banking, retail, and sports.