French-Speaking Customer Support Specialist – Digital Banking - Porto

CB Talents SP; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Monthly bonuses

Meal allowance

Paid training

Career progression

Perks & discounts

Job summary

Cross Border Talents in Porto is seeking a fluent French-speaking Customer Support Agent to assist customers with daily online banking activities in a purely supportive role—no sales targets apply. You will provide professional assistance via phone and email, guiding users through digital banking tools and platform features.

The role requires native or high-level French communication, comfort with banking apps, and a customer-centric mindset.

Qualifications

• Language Skills: Native or fluent French (C1/C2) in speaking and writing.
• Technical aptitude: Comfortable navigating digital platforms, banking apps, and IT tools.
• Customer-centric: Strong communication, problem-solving, and attention to detail.
• Flexibility: 40 hours per week on rotating shifts with specific weekend layout.

Responsibilities

• Provide professional French-speaking customer support via phone and email.
• Help customers navigate online banking tools and platform features.
• Assist with everyday banking transactions and account inquiries.
• Address inquiries calmly while ensuring confidentiality and data protection.

Skills

French (C1/C2)

Technical aptitude

Customer-centric

Flexible schedule

Job description

• Location: Porto, Portugal (On-site)
• Position: Full-time
• Language Required: French (C1 level or higher)
• Salary Range: €953 – €1,120 gross per month (depending on experience) + bonuses

About the Role

Are you looking to kickstart or advance your career in the financial technology and digital banking sector? We are seeking customer-oriented French speakers to join our team in Porto. You will serve as a trusted advisor, assisting customers with their daily online banking activities in a purely supportive capacity—no sales targets involved.

Key Responsibilities

• Customer Support: Provide professional, clear, and empathetic assistance to French-speaking customers via phone and email.
  
• Digital Guidance: Help customers navigate online banking tools, digital services, and platform features.
  
• Account Management: Assist with everyday banking transactions, payment methods, account inquiries, and general procedures.
  
• Quality Assurance: Address inquiries calmly and professionally while maintaining strict confidentiality and data protection standards.
  

Requirements

• Language Skills: Native or fluent French (C1/C2 level) in both spoken and written communication.
  
• Technical Aptitude: Comfortable navigating digital platforms, banking apps, and general IT tools.
  
• Customer-Centric: Strong communication skills, problem-solving mindset, and high attention to detail.
  
• Flexibility: Ability to work 40 hours per week on a rotating shift schedule:
  • Shifts: Monday – Friday (7:00 AM – 7:00 PM) and Saturday (8:00 AM – 5:00 PM).
    
  • Rest Days: 2 days off per week (Sundays always off, plus one additional rotating weekday).
    

What We Offer

• Competitive Compensation: Base gross salary between €953 and €1,120 per month (commensurate with background and experience).
  
• Performance & Attendance Bonuses: Monthly performance bonus up to €125, plus attendance rewards.
  
• Daily Meal Allowance: ~€6 net per working day (~€126/month).
  
• Relocation Package: No relocation support.
  
• Paid Training: 3 weeks of comprehensive initial training and ongoing personal coaching from day one.
  
• Contract: Full-time employment contract signed on your first day.
  
• Career Growth: Structured progression paths into specialist or managerial roles.
  
• Perks & Discounts: Corporate partnerships across healthcare, banking, retail, and sports.