Digital Banking Customer Service Consultant at Porto

Cross Border Talents; Porto; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents is hiring a Digital Banking Customer Service Consultant (French Speaking) to join our Porto team on-site. You will be the primary contact for French-speaking clients, delivering accurate banking support with a calm, professional demeanor.

You will handle inquiries by phone and email, assist with account setup and card management, and ensure a smooth service experience. A strong command of French and clear communication are essential for success.

Qualifications

• Professional fluency in French (C1 or higher).
• Strong written and verbal communication skills.
• Attention to detail and a customer-first mindset.
• Availability to work on-site in Porto.

Responsibilities

• Support customers via phone and email with everyday banking inquiries.
• Assist clients with account setup, card management, and general troubleshooting.
• Deliver a smooth, efficient, and professional service experience.

Skills

French (C1+)

Communication skills

Customer service mindset

Job description

Job Title:

Digital Banking Customer Service Consultant (French Speaking)

Location:

Porto, Portugal (On-site)

Employment Type:

Full-time

Job Description:

We are seeking a customer-centric French-speaking Professional to join our 100% online banking team in Porto. In this role, you will act as the first point of contact for our French-speaking clients, providing high-quality support without any sales or cold-calling pressures. [1]

Key Responsibilities:

• Support customers via phone and email with everyday banking inquiries.
• Assist clients with account setup, card management, and general troubleshooting.
• Deliver a smooth, efficient, and professional service experience. [1]

Requirements:

• Professional fluency in French (C1 level or higher).
• Strong written and verbal communication skills.
• Attention to detail and a customer-first mindset.
• Availability to work on-site in Porto