EUC H&F Engineer (End User Computing – Deskside Support)

Ampstek; Maia; Presencial; EUR 24 000 - 34 000; Tempo integral

Resumo da oferta

AmpsTek in Portugal seeks an experienced IT Support Specialist to deliver deskside and end-user support at client sites. You will troubleshoot Windows 10/11, O365 and hardware, and ensure VIP user satisfaction.

You will coordinate with Network/Data Center teams and manage DaaS lifecycle, meeting room devices, and documentation in ITSM. Experience with Active Directory and basic networking is required.

Qualificações

• Experience with Windows 10/11 administration and troubleshooting.
• Proficient in Microsoft 365 administration and support.
• Strong in desktop/laptop hardware and software troubleshooting.
• Experience providing VIP/concierge user support is a plus.
• Familiarity with Active Directory.
• Basic networking knowledge.
• ServiceNow experience preferred.
• Experience supporting meeting room devices and conference systems.
• DaaS lifecycle management experience.

Responsabilidades

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft 365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents in the ITSM tool.
• Manage device provisioning, replacement, and DaaS lifecycle activities.

Conhecimentos

Windows 10/11 Admin

Microsoft 365 Support

Desktop/Laptop Troubleshooting

VIP Support

Active Directory

Basic Networking

ServiceNow

Meeting Room Support

DaaS Lifecycle

Descrição da oferta de emprego

AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.

With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed.

Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.

Experience: 3–4 Years

Work Schedule: Monday to Friday (8x5)

Mandatory Skills:

• Windows 10 & Windows 11 Administration and Troubleshooting
• Microsoft O365 Support
• Desktop/Laptop Hardware & Software Troubleshooting
• VIP / Concierge User Support
• Active Directory
• Basic Networking Knowledge
• ServiceNow (Preferred)
• Meeting Room & Conference Device Support
• Device as a Service (DaaS) Lifecycle Management
• Responsible for managing all IT requirements at the client’s office while serving as the primary representative of the Infosys support team. Also provides H&F support for other technical towers, including Network and Data Center.

Key Responsibilities:

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft O365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents and service requests in the ITSM tool.
• Manage device provisioning, replacement, and DaaS lifecycle activities.