Help Desk Desktop Support

SISL Global; Vila Nova de Gaia; Presencial; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

SISL Global in Porto, Portugal seeks an EUC Support engineer to troubleshoot and resolve hardware, software, and peripherals for end users, interfacing with vendors for in-warranty returns and software installations.

You will set up desktops/laptops, support Windows and macOS, manage Office 365 and conferencing systems, handle SCCM deployments, and contribute to EUC compliance tasks within a collaborative team.

Qualificações

• Experience providing end-user IT support for Windows and macOS environments.
• Ability to install and configure desktops/laptops and related software.
• Strong troubleshooting and ticket management skills.
• Experience coordinating with hardware vendors for repairs and returns.
• Familiarity with Office 365/OneDrive and conferencing systems.

Responsabilidades

• Provide end-user support for Windows, Mac OS, and peripherals.
• Set up desktops/laptops for users and configure profiles.
• Troubleshoot hardware/software issues and coordinate with vendors.
• Install and troubleshoot printers and conferencing equipment.
• Manage tickets in ServiceNow and ensure SLA adherence.
• Assist with SCCM OS deployment and security/compliance tasks.
• Collaborate with offshore teams for Wintel and network issues.

Conhecimentos

End user support

Windows 7/10 support

Mac OS support

Vendor coordination

Troubleshooting

Ferramentas

ServiceNow

SCCM OS Deployment

Office 365

OneDrive

Skype for Business

Descrição da oferta de emprego

EUC Support engineer role. Perform customer services related to equipment and systems, products by troubleshooting & resolving problems, interfacing with vendors for in-warranty returns, installing software. Maintains, analyses, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware. Work on various compliance activities , project work in EUC scope. Should be a good team player.

Key Roles and responsibilities:

• End user support on Windows Win7 / Win 10 (Proficient) / Mac OS
• Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations)
• Troubleshooting & coordinating with the respective vendors on hardware related issues.
• Installing and troubleshooting printers and coordinating with vendor for hardware issue.
• Providing support for video conferencing, VC equipment’s.
• Monitor the relevant queues and work on tickets (ServiceNow) assigned or assign tickets to self and work
• Keeping track of assigned tickets and close / resolve them within SLA.
• Installations of the Windows in the new laptops /Desktops and replicating configurations from old machine. Microsoft SCCM OS Deployment
• Troubleshoot software related issues.
• Working on the compliance piece, Bit locker, antivirus, SCCM. Maintaining the data for assigned compliance, project activities in EUC support.
• Coordinating with various offshore teams, H&F support for Wintel, Network Towers.
• Fundamental knowledge of VOIP, Conference Meeting Rooms Administration, Projectors etc.
• Knowledge of Office 365/OneDrive for business/Skype for Business Client,
• Basic Network and Wi-Fi Troubleshooting