Danish Customer Specialist in Portugal | No Night Shifts

Cross Border Talents; Faro; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Resumo da oferta

Cross Border Talents is seeking an Automotive Customer Support Specialist to join our global team, delivering top-tier support across phone, email, chat, and digital platforms. You will handle inquiries about vehicles, products, services, accounts, orders, subscriptions, billing, and more, ensuring a seamless customer experience.

You will be responsible for maintaining records, escalating complex issues, and staying current with industry trends while delivering professional, proactive service

Qualificações

• Fluent in Danish (C1/C2 level).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsabilidades

• Deliver professional customer support via phone, email, chat, and other digital communication channels.
• Assist customers with inquiries related to vehicles, products, services, accounts, and ownership support.
• Manage requests involving orders, appointments, subscriptions, billing, and payments.
• Provide clear and accurate information about automotive products, services, and company policies.
• Resolve customer concerns efficiently while maintaining a high standard of service.
• Escalate technical or complex issues to the appropriate internal teams when necessary.
• Maintain accurate records of customer interactions and case updates using internal systems.
• Stay up to date with the latest automotive products, services, technologies, and industry trends through continuous learning.

Conhecimentos

Danish (C1/C2)

English (B2)

Descrição da oferta de emprego

Drive Your Career Forward as an Automotive Customer Support Specialist!

Do you have a passion for the automotive industry and enjoy delivering exceptional customer service? Join a global team supporting a leading automotive brand and build your career in a fast-paced, innovative environment. If you're a strong communicator who enjoys solving problems and helping customers, this is the opportunity for you.

About the Role:

As an Automotive Customer Support Specialist, you'll be the primary point of contact for customers, assisting with a variety of vehicle- and service-related inquiries. Through phone, email, chat, and digital platforms, you'll provide expert support on products, services, accounts, orders, subscriptions, and more, ensuring every customer enjoys a seamless and positive experience.

Key Responsibilities:

• Deliver professional customer support via phone, email, chat, and other digital communication channels.
• Assist customers with inquiries related to vehicles, products, services, accounts, and ownership support.
• Manage requests involving orders, appointments, subscriptions, billing, and payments.
• Provide clear and accurate information about automotive products, services, and company policies.
• Resolve customer concerns efficiently while maintaining a high standard of service.
• Escalate technical or complex issues to the appropriate internal teams when necessary.
• Maintain accurate records of customer interactions and case updates using internal systems.
• Stay up to date with the latest automotive products, services, technologies, and industry trends through continuous learning.

Requirements:

• Language Skills: Fluent in Danish (C1/C2 level) and English (B2 Level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home