Danish speaking Customer Service Representative

The lemon Consulting; Braga; Presencial; EUR 11 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks and discounts

Remote work opportunities

Performance incentives

Resumo da oferta

The lemon Consulting is seeking a Customer Service Representative for a remote role based in Braga, Portugal. You will handle inquiries across channels, update internal systems promptly, and foster positive relationships with customers to support satisfaction and long-term engagement.

The ideal candidate is native/fluent in Danish with English at least B2, has customer service experience, strong communication, and a collaborative, fast learner for a dynamic support environment.

Qualificações

• Native or fluent in Danish with verbal and written skills.
• English proficiency at least B2 level.
• Experience in customer service is advantageous.
• Excellent written and verbal communication across channels.
• Ability to learn new software quickly and follow procedures.
• Professional, empathetic customer interactions and teamwork.

Responsabilidades

• Handle inquiries across channels and update internal systems promptly.
• Foster positive relationships by delivering courteous support.
• Support customer satisfaction and engagement through effective issue resolution.
• Maintain a professional, empathetic approach in all interactions.
• Collaborate with colleagues and leadership to achieve team goals.
• Share insights to identify recurring issues and improvements.

Conhecimentos

Native Danish

Fluent English (B2)

Customer service experience

Strong communication

Team collaboration

Problem solving

Multitasking

Descrição da oferta de emprego

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
• Foster positive relationships by delivering prompt and courteous support
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
• Maintain a professional and empathetic approach in all customer interactions
• Work collaboratively with colleagues and leadership to achieve team objectives
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantagous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!