Danish speaking Customer Service Representative (REMOTE in BRAGA)

The lemon Consulting; Braga; Teletrabalho; EUR 14 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Travel perks

Competitive salary

Career growth

Resumo da oferta

The lemon Consulting in Braga, Portugal is seeking a Customer Service Representative to join our remote-first team on a fixed-term contract. You will handle inquiries across channels, deliver courteous support, and help resolve issues to boost customer satisfaction.

Native Danish, fluent English (B2), and strong communication are essential. Prior CS experience is a plus. You will collaborate with colleagues to meet team goals and contribute to process improvements.

Qualificações

• Native / fluent in Danish both verbal and written
• Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantageous
• Strong verbal and written communication across platforms (phone, email, chat, social media)
• Ability to follow standard procedures and handle technical inquiries with guidance
• Ability to learn new software and technologies
• Effective problem-solving and team collaboration
• Organized, detail-oriented and able to manage multiple tasks

Responsabilidades

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
• Foster positive relationships by delivering prompt and courteous support
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
• Maintain a professional and empathetic approach in all customer interactions
• Work collaboratively with colleagues and leadership to achieve team objectives
• Share insights on recurring challenges and suggest opportunities for process or service improvements

Conhecimentos

Danish fluency

English B2

Customer service experience

Communication skills

Team collaboration

Problem solving

Multi-tasking

Tech troubleshooting

Learning agility

Descrição da oferta de emprego

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
• Foster positive relationships by delivering prompt and courteous support
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
• Maintain a professional and empathetic approach in all customer interactions
• Work collaboratively with colleagues and leadership to achieve team objectives
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantagous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!