Danish-speaking Customer Service Expert (Cruise Lines)

Workster Jobs; Porto; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base salary and benefits

Private health insurance

Multicultural team

Resumo da oferta

Workster Jobs is seeking a Danish-speaking Customer Service Representative to join a leading Cruise Line company in Porto, Portugal. You will be responsible for managing inbound calls, selling cruise packages, and supporting customers with their booking needs.

The ideal candidate will have sales experience, good English skills, and be able to work flexible hours. This role offers a competitive salary, private health insurance, and the opportunity to enrich your CV with experience from a major global brand.

Qualificações

• Experience in customer service or BPO is an advantage.
• Ability to work flexible hours and days.
• Quick decision-maker with a positive outlook.

Responsabilidades

• Taking inbound calls.
• Selling cruise packages.
• Cross-selling and upselling cruise products.
• Providing customer support for booking management.
• Assisting travel agents with bookings.

Conhecimentos

C1 level of Danish

Good English skills (B2)

Sales experience

Good PC skills

Descrição da oferta de emprego

Workster supports a leading BPO player in the industry in their pursuit to increase their Danish-speaking Customer Service Team for a leading Cruise Line company worldwide.

They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. They are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest, and offer an enriching, immersive and safe cruise experience.

Your Role

• Taking Inbound calls
• Sell cruises packages
• Cross-Sell or Upsell cruises packages and associated products
• Customer support for post-booking and booking management
• Support travel agents with bookings and booking management
• Support customer with information about a range of questions like destination, boats, documentations, prices etc.

Your Qualifications

• C1 level of Danish
• Good English skills (B2)
• Sales experience is mandatory
• previous CS / BPO experience is an advantage
• good PC skills
• fast decision-maker, with positive outlook
• be available to work flexible hours and days

The Offer

• Competitive base salary and benefits
• Private health insurance
• Great Schedule – Monday to Friday: 08:00h – 18:00h, Saturday and Sunday 08:00h – 17:00h
• Enrich your CV by working for a major worldwide brand
• Multicultural Team