Danish Remote Customer Support Specialist (6-Month Contract)

Cross Border Talents; Lisboa; À distance; EUR 16 740 - 23 436; Plein temps

Avantages offerts par ce poste

Paid training

Career development

Résumé du poste

Cross Border Talents is seeking a Danish Customer Service Representative to join Audi's premium support team, working remotely from Portugal. You will assist Audi customers via phone, chat, and email, upholding the brand's service standards.

The role requires native or fluent Danish (C1/C2) and English (B2+), strong communication and problem-solving skills, and the ability to work independently in a remote setting. Full-time hours with rotating shifts and paid training are provided.

Qualifications

• Native or fluent Danish (C1/C2).
• English level B2 or higher.
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• Ability to work independently in a remote environment.
• Previous customer service experience is an advantage but not required.

Responsabilités

• Provide professional customer support via phone, chat, and email.
• Handle customer inquiries efficiently while delivering a high-quality experience.
• Update CRM systems accurately with relevant information.
• Build strong customer relationships through empathetic communication.
• Support customer retention by providing effective solutions.
• Collaborate with colleagues and team leaders to meet KPIs.
• Identify recurring issues and suggest improvements.
• Meet service quality, productivity, and customer satisfaction KPIs.

Connaissances

Danish (C1/C2)

English (B2+)

Communication

Problem-solving

Customer-focused

Independent work

Remote work

Description du poste

Cross Border Talents is seeking a Danish Customer Service Representative to join Audi's premium support team, working remotely from Portugal. You will assist Audi customers via phone, chat, and email, upholding the brand's service standards.

The role requires native or fluent Danish (C1/C2) and English (B2+), strong communication and problem-solving skills, and the ability to work independently in a remote setting. Full-time hours with rotating shifts and paid training are provided.