Danish & English Speaking Customer Service Agent

Career Nest Academy; Braga; Remote; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Equipment shipped

Job summary

Career Nest Academy in Portugal is seeking a Danish & English speaking Customer Service Agent to join our remote team. You will support customers in Danish and English across global brands, handling inquiries, providing technical assistance, and delivering high-quality service from Portugal.

The role is remote with hours 08:00-17:00, Monday to Friday, and offers a 1500€ gross salary per 14 months along with a welcome bonus and daily food allowance.

Qualifications

• Fluent/native-level proficiency in Danish and English.
• Residing in Portugal and able to work remotely.

Responsibilities

• Provide Danish and English customer support to international clients.
• Handle inquiries via email, chat and phone, delivering high-quality service.
• Assist global brands with customer experience and technical support.

Skills

Danish language

English language

Job description

DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

(Please read carefully: Only candidates currently residing in Portugal and meeting the language criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves):

• Location: Must already be residing in Portugal.
• Languages: Fluent/native-level proficiency in Danish and English.
• Work Model: Remote (This remote role is based in Portugal).
• Schedule: Monday to Friday, with Saturday and Sunday off (Danish schedule).
• Working Hours: 08:00-17:00.
• Gross Salary: 1500€ per 14 months.

ACCEPTED DOCUMENTS (You must have one of the following):

• EU ID
• Residence card
• Manifestação de Interesse
• Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF
• Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF
• Note: NISS is preferably to have, however, support can be provided to obtain it.

BONUSES, BENEFITS & EQUIPMENT:

• A welcome bonus of 2000€ will be paid in 12 monthly instalments during the first year of employment.
• Food allowance of 7.63€ per working day.
• Candidates residing within 50 km of the office are required to collect their equipment in person.
• Equipment is shipped to candidates living more than 50 km away.

THE ROLE DESCRIPTION:

• Join as a Customer Service professional, providing essential support to customers in Danish and English.
• Support global brands through customer experience, technical assistance, and digital business services.
• Operating in Portugal's multilingual service sector, these locations focus on customer care, technology-enabled support, and outsourced operations for industries such as mobility, retail, finance, automotive, and online services.
• About the location: Braga is a historic city in northern Portugal, known for its rich cultural heritage and vibrant atmosphere, while Portugal is a country in Southwestern Europe.